BY: VoltaOnline NewsDesk
The Public Utilities Regulatory Commission (PURC) has called on utility companies operating in the Bono East Region to step up their game and improve the quality of services they provide to consumers.
This call to action was made by the Bono East Regional Manager of PURC, Mr. Cassiel Eghan Asiedu, during the presentation of the Commission’s 2024 annual report to stakeholders in the region.
According to the report, a total of 452 complaints were lodged against utility companies in the region in 2024. Fortunately, 446 of these complaints were resolved, representing an impressive 98.67% resolution rate.
However, despite this high resolution rate, the report highlighted some disturbing trends. For instance, the majority of the complaints lodged were against the Northern Electricity Distribution Company (NEDCo), with issues such as pole faults, cable problems, power outages, phase-offs, and voltage fluctuations being the most common. In fact, these quality of service complaints accounted for 61.20% of the total complaints lodged against NEDCo, followed by billing complaints which accounted for 29.31%.
Mr. Asiedu noted that most of the complaints were lodged through electronic media, particularly the WhatsApp platforms created by the PURC to interact with stakeholders. He emphasized the need for utility companies to ensure reliable and high-quality service delivery, adding that the PURC will continue to protect the interests of all stakeholders.
Mr. Asiedu also urged for more collaboration among stakeholders to ensure quality service delivery and satisfactory customer service.
The PURC’s call to action is expected to resonate with consumers in the Bono East Region, who have been clamoring for improved services from utility companies.
Source: Kingsley Attitsogbui