By: Ewoenam Kpodo | Voltaonlinegh |
Management and staff of telecoms giants, MTN in the Volta Region have given their customers a special treat in terms of service delivery in an exciting programme.
The programme dubbed MTN Customer Outreach Programme brought the company’s products and services to the doorsteps of the customers.
The event, the second of its kind in the region had MTN set up a whole office at the Ho Central Market on Tuesday and provided services which customers usually visited the offices to access including new registration for MTN Mobile money (Momo), sim card registration, migration onto MTN 4G, purchase of MTN sim-phones and general enquiries.
While a team pitched camp at the market to receive customers and attend to their needs amidst music loud enough to attract customers, another made up of two groups were dispatched to go round the market and shops to “evangelise” to traders and market women and potential customers on the principal streets of Ho about the goodies the biggest telecoms network had to offer.
The MTN “evangelists” were detailed to speak to existing/potential customers about Momo fraud, MTN-Ayo Insurance, and the two new products from MTN, MTN smart feature phone and, Turbo net (a router which can take up to 32 devices) among others.
Speaking in an interview with Voltaonlinegh, Regional Team Lead, MTN, Mawuli Katahena disclosed that the company intended to continue with the programme to show its commitment to rendering exciting services to customers to get them (customers) hooked up to the network for life.
According to Mr. Katahena, MTN Customer Outreach Programme “is a customer evangelism programme” aimed at satisfying customers and hoped to use the “door to door” approach to solicit feedback which would help the company find innovative ways to further delight them.
“We realise that always, the customers come to us for products and services that they need. But this time around, we want to take the products and services to the people because we believe that the customer is key and because of that we have to treat the customer as such.”
He mentioned that the first programme held last year was “impactful” and hinted of intentions to hold two for the 2019 year which had been declared at MTN to be the “year of the customer” with products and services tailored to suit them.
Mr. Katahena revealed that there were plans to rope in communities without the MTN network to expand their network coverage in the region and therefore, called on customers to get excited and remain on the network for all the exciting offers.