Customers of Electricity Company of Ghana (ECG) in the Hohoe Municipality of the Volta Region are dissatisfied with the implementation of prepayment meter system in the area citing high charges.
According to them, they were spending less money to enjoy more power prior to the implementation of the prepayment system, thus, want the system reverted.
“We prefer the postpaid meters to the prepaid, we are therefore calling for the re- introduction of the postpaid meters in Hohoe.”
The consumers raised the concerns on Tuesday, August 7 during a day’s workshop organised by Volta Regional office of ECG in the municipality to interact with customers, educate them on the operations of ECG, listen to their plights and adopt strategies to address them.
They alleged that those on the prepaid meter system in Hohoe are not benefiting from government’s tariff reduction policy while those still on the postpaid system continue to enjoy the service.
Others complained about unstable power supply, difficulty loading purchased credit, problems with billing and acquisition of new and separate meters.
Engineer Delali Oklu, General Manager of ECG, Volta Region in his reaction, noted that the interaction has brought out pertinent issues that needed urgent attention.
He assured that their concerns will be considered for immediate action to be taken, reiterating that ECG exists to provide excellent service delivery to them.
Eng. Oklu cautioned against engaging the services of unqualified electricians for their wiring services to avoid any electrical problem in future.
He explained that ECG provides free services except on special occasions including extension of electricity supply to new sites and asked that the public insist on ECG embossed receipts from staff for service delivery fee to avoid extortion.
The General Manager also called for the public’s co-operation to identify and report those who temper with ECG meters to face the full rigours of the law.
By: Collins Anku/voltaonlinegh.com
