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MTN Urges Subscribers to Report MoMo Fraud Cases Promptly for Redress

By: Voltaonlinegh |

Volta Regional Team Lead of telecoms giants, MTN Ghana, Mawuli Katahena has implored the general public especially subscribers of the company’s 10-year old mobile money (MoMo) service to timely report any irregularities in their transactions to forestall losing their monies.

Mr. Katahena said there had been instances when MTN had saved people by restoring their monies to them, blocking accounts of customers who had defrauded unsuspecting people, etc because they (victims) called the company’s toll free number 100 on time.

“Any time you mistakenly send money to a wrong number, someone tricks you to send money to his/her account, quickly call 100. We’ll reverse the transaction or block the account and you’ll get your money in 48 hours.”

He underscored the need for reporting the cases on time saying, any delay could give the other person(s) chance to go ahead and withdraw the money in which case MTN would be unable to block the account for any reversal to be made.

He made this known at a community interactive programme dubbed community forum which came off on October 1 at the Ho Central in the Volta Region’s capital.

Tuesday’s forum drew a cross-section of the public including traders, transport operators, dressmakers, beauticians and tertiary students for interactions on MTN’s investment in community development and its products and services.

Mr. Katahena also spoke to the participants about the recently increased Communication Service Tax (CST) from 6 per cent to 9 per cent (effective October 1) explaining, it would be applied to every recharge purchased such that “if you recharge GH¢1.00, a 9 per cent CST fee of GH¢0.07 will be charged leaving  you with GHS0.93.”.

Head, Ho branch office, MTN, Mawunya Agogo mentioned some life-changing projects MTN had under its social responsibility wing, MTN Ghana Foundation, initiated in the region  in the areas of health, education and economic empowerment.

Mr. Agogo disclosed the region had witnessed many of such projects because of its contribution (loyalty) towards MTN’s success story in the country which the company “appreciates a lot.”

Corporate Services Advisor for Southern Ghana, Kennedy Ofosuhene told Voltaonlinegh that the event, the second of its kind in Ho and the third in the region, “is one of our strategies to get closer to our stakeholders, tell them what we are doing especially, the investments we are making to enrich their lives, the products and services we’re modifying and bringing out new ones and also ensuring that we serve them better.”

The participants were grateful for the interaction which they claimed clarified a lot of issues for them especially issues regarding MoMo transactions and fraud.

Source: www.voltaonlinegh.com

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