By: Ewoenam Kpodo | Voltaonlinegh |
Editors Forum, one of the avenues that MTN, telecommunication giants in Ghana, engages to solicit feedback from the public in order to provide specific products to suit its customers and improve upon its services, came off at Volta Serene Hotel in the Volta Regional capital, Ho.
The forum which is an annual event brought together senior media practitioners from various parts of Volta/Oti Region to learn of MTN’S operations in the region, amplify the challenges of customers for redress and share ideas on the way forward to benefit both the company and the customer.
Speaking at the event on Wednesday, July 3, Corporate Services Executive, MTN Ghana, Sam Koranteng gave an operational review and the innovations and technologies the company had deployed from 2018 till now and what it planned for the year ahead with focus on delighting the customer.
Mr. Koranteng disclosed that MTN Ghana invested a total amount of Gh¢825 million in Network Technology and IT Systems and implemented 600 2G, 1,100 3G and 250 4G sites among others aimed at delivering quality service to their customers.
He touted the company’s achievement including being declared the Best Network in Ghana, exceeding the 20 million in total customers on the network and the only Ghanaian company to achieve Investor in People (IIP) Gold status which all helped earn the company over 45 national and global awards.
The Corporate Services Executive said MTN was still in the business of leading innovations in the sector, mentioning 4G+ as “another first for MTN” by which the company among other things, delivered speeds of up to 300Mbps while deploying 1,092 4G LTE sites by March 2019 with 600 of those 4G sites located across the country especially regional capitals and key towns and as well, “plans for full national coverage ongoing.”
He also touched on some completed projects in the Volta Region through the social responsibility wing of the company, MTN Ghana Foundation which included science sets distribution at Akatsi, Bright Scholarships for students, Kpedze Health Center, Tsito SHS Library, scholarship for persons with disability at St Theresa School, Abor aimed at giving back to society.
Network Manager for Volta/Eastern, MTN, Samuel Duku mentioned fibre cuts which mostly resulted from road construction works (with less cases recorded in Volta Region recently) as well as erratic power supply, battery theft and fading on microwave transmission infrastructure as some major challenges confronting the company.
Acting Commercial Manager, Volta/Eastern, Raymond Tibson spent considerable time taking participants through MTN Mobile Money (MoMo) service which has been around for 10 years and touched on consumer promotions which set aside handsome rewards for customers to mark the 10th anniversary of the service.
Mr. Tibson admitted the company’s knowledge of MoMo fraud and indicated that it had taken some measures to deal with it which included the re-introduction of allowing cash out, blocking the wallets of agents for repeated cash-out attempts, introduction of agents IDs and QR Codes and consumer lens radio interviews.
He said there was no way these fraudsters could be successful without the owners’ initiatives and so, advised that they look out for cash in SMS fraud, airtime reversal fraud among others and while asking customers to always check their account balance after receiving payment coming from MoMo, keep pin codes confidential, read confirmation messages before finalising cash out processes, and never to enter pin codes in response to messages unless performing transactions and more importantly, seek clarity from MTN offices when in doubt.