|Mrs. Dufie Ofori|
Mr Kwasi Anokye, Legal Services Manager, at the Public Utility Regulatory Commission (PURC), has asked workers of ECG and GWC to be abreast with their responsibilities and the regulatory provisions to enhance service delivery. He said that it is illegal for service providers to disconnect defaulting customers without giving them at least 28 days and an additional 14 days notice.
According to Mr Anokye, service providers could only disconnect their consumers from Mondays to Thursday between 8am and 5pm but said the service providers were permitted to disconnect customers on Fridays provided they were ready to re-connect at the weekends.